Pier Management
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Introducing Pier Management’s Customer Charter

February 5th, 2018

As a company that deals with thousands of leaseholders across the UK we believe it is important our customers have a clear understanding of the level of service they can expect from us; we also believe this helps our staff deliver consistently high levels of customer care.

The below Charter is the creation of our staff who directly interact with our customers on a daily basis. This Charter is the Team’s undertaking to you, our customers, and represents the core values, pride and ethos of our working environment.


  • Simplicity
Make every customer interaction as pleasant as possible. Be easy to understand and informative.
  • Experience
Train our people and teams to ensure that they are experienced and knowledgeable and able to assist customers in the best possible way.
  • Responsibility
Be accountable to each other and customers. Take responsibility for the work that we do and take ownership.
  • Valued
Appreciate our customers. Value the time they take to contact us. Be respectful and take the time to resolve their concerns.
  • Innovative
Look for new ways to improve our customer’s experience. Utilise technology to make our customer interactions as pleasant and easy as possible.
  • Cooperative


Be understanding of our customers’ needs/wants and work with them to find the best possible solution.
  • Exceed expectations
Strive to achieve the best possible customer service delivery and continually aim for service excellence.
Pier Management
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